Please imagine the following:

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You are on shift and need to make a call to a lead. The lead answers the call and says "Hello". The opening lines from the script you are using are:

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• "Hey James, this is {your name} calling from the scheduling team at Kitchen and bath shop about your appointment for tomorrow at 1pm for your kitchen remodel consultation. Have you received your text confirmation for your appointment?
Does this still work for you?"

Please record yourself reading the above passage as if you were on the phone speaking to a real lead and paste the link below.

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As an example, this could be a google drive link to an uploaded voice recording, or a link to vocaroo. Please make sure you make any links accessible by anyone and that the link doesn't have an expiry time.

Please listen to this recording and pick what the most suitable response would be:

-https://drive.google.com/file/d/1JQaVIN7Wde1B1euNxhuAVQrvgmdlf6Yb/view?usp=drive_link

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A. Yep so we will give you a full back adjustment and a sports massage as a part of the package.

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B. Yeah so we can get you book in for tomorrow if that works for you? Do you prefer mornings or afternoons?

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C. Great question, so our prices start from $50 and go all the way up to $500 but it's hard to give you an exact price before you've spoken to the consultant.

Please listen to this recording and pick what the most suitable response would be:

- https://drive.google.com/file/d/1kL598AUrHc4RIfHE0w_Vq_rlwdhIY5Vn/view?usp=drive_link

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A. Great question, so our prices start from $50 and go all the way up to $500 but it's hard to give you an exact price before you've spoken to the consultant.

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B. Yep so we will give you a full back adjustment and a sports massage as a part of the package.

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C. Yeah so we can get you booked in for tomorrow if that works for you? Do you prefer mornings or afternoons?